Plain answers about paying for your plan, cancelling, and getting your merch. Questions? Call 888-271-5683 and a real person will help.
Last updated September 25, 2026
Every plan is prepaid. You pay for each billing cycle in advance, plus taxes and regulatory fees.
Plan payments are not refundable. There is no contract, so you can cancel anytime. But if you cancel, or if service ends because of a violation of our Terms, you will not get a refund or a credit for the unused part of your billing cycle.
Outages. We do not give credits or refunds for service interruptions or outages.
Moving to a smaller plan. Downgrading in the middle of a billing cycle is not allowed, and a mid-cycle downgrade can carry a fee of up to $400 under our Terms. Make the change so it starts at your next renewal, or call us and we will time it for you.
Taxes and fees. Federal, state and local taxes, fees and surcharges are added to every plan and vary by where you live. You see the total at checkout before you pay.
How you pay. We accept credit and debit cards. Your card is charged when you sign up and again at the start of each new billing cycle.
If a payment does not go through. Your service pauses on your renewal day until the payment is made. Add or update your card in your account and we charge it automatically. Your service comes back on once the payment goes through.
After 30 days unpaid. If the balance is still unpaid 30 days after your renewal date, the line is disconnected and the phone number may not be recoverable. Call us before that happens and we will help.
A charge you do not recognize? Please call us at 888-271-5683 before you dispute it with your bank. We can usually sort it out faster.
Made to order. Every piece of LOVE Merch is printed when you order it, just for you, and then shipped. Please allow a little time for your item to be made before it ships.
Where we ship. We ship merch to addresses in the United States.
Shipping cost. The shipping cost for your order is shown at checkout before you pay.
Phone plans do not ship. Plans activate by eSIM, so there is nothing to mail. We email your activation code after you pay.
Made to order, so no returns for size, color or a change of mind. Every piece is printed just for you when you order it. That means we cannot accept returns or exchanges if you ordered the wrong size or color, or changed your mind after it arrived. Please check that item’s size details before you order.
What we replace or refund, free. If your item arrives damaged or defective (for example a warped print or an ink problem), if the design is misprinted (wrong placement, wrong colors or the wrong item), or if your package is lost in transit, we will send you a free replacement or give you a refund. You do not need to send the item back.
Report it within 30 days. Contact us within 30 days of the delivery date, or within 30 days of the estimated delivery date if your package never arrived. We cannot honor claims after that.
Send a photo. For a damaged, defective or misprinted item, send a clear photo that shows the problem. If several items with the same design are affected, send one photo, or a short video, that shows all of them together.
Wrong address or unclaimed package. If a package comes back because the address was wrong or the package was not picked up, we can reship it once you confirm the right address, but reshipping costs apply. A returned package that is not claimed within 30 days is donated to charity and can no longer be reshipped. Please double check your shipping address at checkout.
How to reach us. Call 888-271-5683 or email [email protected] with your order number.
Love Mobile Incorporated, 12 N. Cheyenne Ave., Tulsa, Oklahoma 74103.
This page is a plain summary. Our Terms and Conditions are the full agreement, and if anything here differs, the Terms apply.
Prepaid. No contract. Love Unlimited is $35 a month with no data cap.
Plus taxes and regulatory fees. Prepaid. No contract. Cancel anytime.
Love Mobile Inc., The Cell Phone Company That Gives Back
12 N. Cheyenne Ave., Tulsa, Oklahoma 74103 [email protected] | 1-888-271-LOVE (5683)
Copyright © 2026 Love Mobile Incorporated.
All rights reserved.